By Ascend Marketing
May 11, 2021 | STRATEGY
Organizations now have access to an abundance of data about their customers. The challenge is Marketing and Sales teams are overwhelmed with the data and are not utilizing it efficiently. Each team brings its own elements of value to its organization, but the key is aligning to maximize performance. LinkedIn reported that 90% of sales and marketing professionals agree that when initiatives and messages are aligned, the customer experience is positively impacted. Therefore, there is a critical need for further alignment between Sales and Marketing to enable business growth. A change management plan will help lead your sales and marketing teams through the transition and strategic alignment process.
In Sales and Marketing, change management will typically involve changes to processes, documentation, and roles and responsibilities. To facilitate successful change management in your organization requires the transition to be as smooth as possible for your sales and marketing teams. The most important piece to the change management process is your sales and marketing team members. You need to ensure they understand the changes they will be undergoing and how the changes will benefit their role and success.
A customer-centric focused organization
Through Sales and Marketing collaboration, the two can work together to create accurate personas about your buyers. Each function captures its own information about the customer. Marketing captures insights and data from customers based on their behaviors and interactions with the organization’s digital platforms. Sales teams have more immediate and direct interactions with the customer. From these interactions, they can gather challenges and goals that are at the forefront of their organizations. By collecting and combining the data each team has gathered, your organization can gain a better understanding of who your customer is and how you can help them on their customer journey.
An overall well-defined strategy
Sales and Marketing often have different objectives in their day-to-day roles and typically evaluate their success through different metrics. This hyper-focus can cause tunnel vision for the two teams and lead to missed opportunities. Alignment of Sales and Marketing provides a clearer understanding of the other’s goals and allows them to support each other to reach their goals. Working together provides the opportunity to continually refine and focus their efforts toward a high-level business strategy for organizational growth.
Better cross-functional engagement and support
By establishing and developing strong relationships between Marketing and Sales, a clear line of open communication is established between the two functions. Team members now feel more comfortable going outside of their departments and asking for cross-functional collaboration. By joining forces, Marketing and Sales can work together to design and launch campaigns that will turn over greater ROI for the organization. Setting up an interactive environment can lead to more support from business leaders at your organization. This support can drive organizational changes to stress the importance of collaboration in company-wide communication, and the dedication of resources to support these efforts.
The alignment of Marketing and Sales will enable sustainable growth for your organization.
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