Your Partner in Engagement. Through and through.

What does a new breed of marketing services provider look like? It looks just like Ascend, delivering end-to-end services to support every step of your customer engagement strategy.

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ENGAGEMENT STRATEGY

Laying the Groundwork for Engagement

Powerful customer engagement is the product of a fully conceived strategy. First, our team works to reveal surprising levels of understanding about your customers and their connection to your brand that enlighten and propel action. Armed with better insight, we deliver the overall strategy and detailed program architecture that define an ideal journey experience for your customer.

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INSIGHT

Transform the way you think about your customer to illuminate new venues for engagement.

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STRATEGY

Design the course from brand vision to true customer engagement.

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ARCHITECTURE

Build the program architecture that maps the journey experience.

CONCEPT & CREATIVE

A Strategy Comes Alive.

Strong concept and exceptional creative bring engagement strategy to life. Visual design, content, tone and voice are crafted to support a powerful brand message, delivered consistently at every step of the customer journey.

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EXPERIENTIAL DESIGN

Conceptual design of the complete journey shapes the brand experience.

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STRATEGY

Clear, consistent brand messaging is delivered across multiple media channels and touch points.

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ARCHITECTURE

Visual design, content, tone and voice – compelling brand experiences are profoundly affected by a superior creative work.

JOURNEY & CAMPAIGN DELIVERY

Touchpoints of a Meaningful Relationship.

Ascend brings our experience and insight to all channels of customer engagement, connecting you with your customers at key touchpoints in their journeys. We command the advantages of social and other digital media, deliver effective email and direct campaigns and work side-by-side with sales and call center teams to ensure each customer interaction is a rewarding brand experience.

TECHNOLOGY & DATA MANAGEMENT

Smart Technology and Data That Delivers.

We combine next-generation and proprietary technology with data expertise to orchestrate highly sophisticated customer journeys. Whether you’re just beginning to use data and automation to power marketing efforts or are fully advanced, Ascend helps you raise your game. Welcome to state-of-the-art journey marketing that’s customized to your particular needs.

PERFORMANCE ASSESSMENT & OPTIMIZATION

Measure. Optimize. Repeat.

Customer engagement doesn’t end with brand interaction. It’s a dynamic process requiring continual learning and enhancement after each cycle of experience – diligent tracking, measuring and fine-tuning where needed. We deliver closed-loop performance management to ensure our clients’ engagement strategies and customer journey experiences are fully optimized.

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