By Daniel Newman
MAY 11, 2018 | ASCEND CURATED ARTICLE
“If you could take a negative experience and move it into a good experience in a few minutes, would you do it? Of course, you would.” Discover how to enhance your customer experience strategy with technologies such as artificial intelligence and machine learning.
As Converge explains, “Customer experience. I am sure you’ve discussed improving your CX at least once this year—and if you haven’t you probably should. The truth is, 2018 is the year of the customer experience and customer satisfaction.”
As more organizations continue to dedicate extensive resources towards adtech, it is crucial to evaluate the key features and benefits of major adtech platforms.