TECHNOLOGY

Using Customer Journey Orchestration and AI to Optimize Customer Experience

By Greg Kihlstrom

APRIL 24, 2019 | ASCEND CURATED ARTICLE

“Customer journey orchestration allows marketers to integrate different marketing technology systems and platforms together.” With AI “you can observe and learn what customer interactions and behaviors create the most valuable customers.”

“By improving the communication between your marketing platforms, and showing you the best ways to reach your customers, this combination can optimize your efforts and create a more valuable customer experience.”

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